Shipping policy
Last Updated: June 30, 2026
Thank you for shopping with Klimcare. This Shipping Policy explains how we process, ship, and deliver orders for customers within the United States.
1. Order Processing and Handling Time
All orders are processed within 1–3 business days.
Our business days are Monday through Friday, excluding U.S. public holidays.
Order Cut-Off Time:
Orders placed after 6:00 PM Eastern Time (ET) will begin processing on the next business day.
During holidays, promotional events, or periods of high order volume, processing times may be slightly extended. If your order experiences a significant delay, we will notify you by email.
2. Shipping and Delivery Timeframes
We currently provide Standard Shipping for orders delivered within the United States.
Order Processing Time: 1–3 business days
Shipping Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days after the order is placed
Delivery timeframes are estimates and may vary due to carrier operations, weather conditions, address verification, public holidays, or other circumstances beyond our control.
3. Shipping Costs
We offer Free Standard Shipping on all orders delivered within the United States.
We do not charge hidden shipping fees, handling fees, packaging fees, or additional shipping surcharges.
4. Shipping Methods and Tracking
We use trusted shipping carriers to deliver customer orders throughout the United States.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number whenever tracking information is available.
Please allow 24–72 hours for tracking information to update after your shipment has been accepted by the carrier.
You may use the tracking link provided in your shipping confirmation email to monitor the delivery status of your order.
5. Address Accuracy
Please ensure that your shipping address is complete, valid, and accurate before placing your order.
Klimcare is not responsible for delivery delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided during checkout.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at info@klimcare.com. We will make every reasonable effort to assist you, but we cannot guarantee that address changes can be made after an order has entered processing or has been shipped.
6. Lost, Delayed, or Damaged Packages
If your package is significantly delayed, arrives damaged, is missing items, or is marked as delivered but has not been received, please contact us at info@klimcare.com within 7 days of the delivery date or estimated delivery date.
Please include your order number and any relevant information so we can review the shipment.
Depending on the circumstances, we will assist in investigating the shipment, provide guidance, arrange a replacement, or offer another appropriate solution in accordance with our Return & Refund Policy.
7. Refused or Undeliverable Shipments
If a shipment is returned because of an incorrect address, an unsuccessful delivery attempt, refusal of delivery, or failure to collect the package, we will contact you using the email address provided with your order.
Additional shipping charges may apply if reshipment is requested because of customer-provided address errors or unsuccessful delivery attempts.
8. Contact Information
If you have any questions regarding shipping, delivery, tracking, or your order status, please contact us.
Store Name: Klimcare
Business Address:
61 James St
Morristown, New Jersey 07960
United States
Support Email:
info@klimcare.com
Phone:
+1 973-490-8225
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday, Sunday & U.S. Public Holidays: Closed
We aim to respond to customer inquiries within 24–48 business hours.
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