Refund policy

Last Updated: June 30, 2026

At Klimcare, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains our return eligibility, return procedures, refund process, return shipping responsibilities, and other important information regarding purchases made through www.klimcare.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, your item must:

  • Be unworn and unused.

  • Be in the same condition in which it was received.

  • Include all original tags.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase, such as your order number or purchase confirmation.

Items that do not meet these requirements may not be eligible for a refund.

2. How to Start a Return

To request a return, please contact our customer support team at info@klimcare.com within 30 days of delivery.

Please include:

  • Your order number

  • The email address used to place the order

  • The reason for your return request

After reviewing your request, we will provide a Return Authorization along with detailed return instructions, including the appropriate return address and any additional information required to complete your return.

Please do not return any item without receiving return authorization. Unauthorized returns may not be accepted.

3. Return Method

Returns are accepted by mail only.

For your protection, we recommend using a trackable shipping service and keeping your shipping receipt or tracking number until your refund has been completed.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Customer Responsibility

Customers are responsible for return shipping costs for eligible returns resulting from:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong color

  • Personal preference

  • No longer wanting the item

Klimcare Responsibility

If the item is defective, damaged during delivery, or if you received the wrong item, Klimcare will provide an appropriate solution, which may include a prepaid return shipping label or reimbursement of reasonable return shipping costs, where applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number

  • Clear photographs of the item

  • Photos of the packaging

  • Images showing the reported issue

After reviewing the information provided, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.

6. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as Final Sale or Non-Returnable on the product page.

  • Gift cards.

  • Personalized or custom-made products.

  • Items that have been worn, washed, altered, damaged, or returned without their original tags or packaging.

7. Exchanges

We do not guarantee direct exchanges.

If you would like a different size, color, or style, we recommend returning the eligible item in accordance with this policy and placing a new order after your return has been approved.

If you received a damaged, defective, or incorrect item, please contact us so we can provide an appropriate solution.

8. Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days after approval.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

9. Original Shipping Charges

Original shipping charges are generally non-refundable unless the return is the result of our error, including:

  • Receiving an incorrect item

  • Receiving a defective item

  • Receiving a damaged item

10. Restocking Fee

Klimcare does not charge restocking fees for eligible returns.

11. Return Address

Our business mailing address is:

Klimcare
61 James St
Morristown, New Jersey 07960
United States

To ensure your return is processed correctly and without unnecessary delays, customers must contact our customer support team to obtain a Return Authorization before returning any item.

Depending on the product, warehouse location, or logistics arrangements, approved returns may be directed to the designated return processing location specified in your return instructions.

Please include your order number or Return Authorization information inside your package to help us identify and process your return efficiently.

12. Contact Information

If you have any questions regarding returns, refunds, exchanges, or damaged items, please contact us.

Store Name: Klimcare

Website: www.klimcare.com

Support Email: info@klimcare.com

Support Phone: +1 (206) 490-8225

Business Address:
61 James St
Morristown, New Jersey 07960
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (ET)
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.