Refund policy

Last Updated: June 30, 2026

At Klimcare, we want every customer to shop with confidence. This Return & Refund Policy explains how returns, refunds, replacements, and return shipping costs are handled for purchases made through www.klimcare.com.

1. Return Window

You may request a return within 30 days of receiving your item.

Return requests submitted more than 30 days after the delivery date are not eligible for a refund or replacement.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as received.
  • The item must be returned with its original packaging, tags, labels, and accessories.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

Items marked as Final Sale or Non-Returnable at the time of purchase are not eligible for return.

3. How to Start a Return

To start a return, please contact us at info@klimcare.com with your order number, the item you wish to return, and the reason for your return request.

Our customer support team will review your request within 24–48 business hours.

If your return meets the eligibility requirements, we will provide return authorization instructions together with the designated return address.

Please do not send any return package before receiving our return instructions. Returns sent without authorization or to an address other than the one provided in our instructions will not be accepted.

Returns are processed through our designated return facility. The return address provided in the return instructions may differ from our business contact address to ensure your return is processed efficiently.

4. Customer Remorse Returns

Customer Remorse includes situations such as ordering the wrong item, selecting the wrong size or color, changing your mind, or no longer wanting the item.

For Customer Remorse returns:

  • The customer is responsible for the return shipping cost.
  • Original shipping charges are non-refundable.
  • Klimcare does not charge any restocking fee.

For returned items valued over $75 USD, we recommend using a trackable shipping service or purchasing shipping insurance. Klimcare is not responsible for return packages lost before they are delivered to the designated return address.

5. Defective, Damaged, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives defective, damaged, or incorrect, please contact info@klimcare.com within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and its packaging.

If the issue is confirmed to be our responsibility, we will provide an appropriate resolution, including a replacement, refund, or a prepaid return shipping label.

6. Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

Approved refunds will be issued to your original payment method within 3–7 business days after the returned item has been inspected.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

Items that do not meet the return eligibility requirements are not eligible for a refund. If there is an issue with your return, we will contact you by email.

7. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Contact your bank, as processing times may vary.

If you still have not received your refund after checking with your financial institution, please contact us at info@klimcare.com.

8. Exchanges and Replacements

We provide replacements for items that arrive defective, damaged, or incorrect.

For Customer Remorse returns, we recommend returning the eligible item for a refund and placing a new order for the item you prefer.

9. Contact Information

If you have any questions regarding returns, refunds, replacements, or return shipping, please contact us.

Store Name: Klimcare

Business Address:
61 James St
Morristown, New Jersey 07960
United States

Support Email: info@klimcare.com

Phone: +1 973-490-8225

Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM (ET)

Saturday, Sunday & U.S. Public Holidays: Closed

We aim to respond to customer inquiries within 24–48 business hours.